Legal & Privacy Compliance

Privacy Policy

How I Love Savannah Pickleball collects, uses, and safeguards your personal information and SMS communication data.

Last Updated: August 12, 2026 • Domain: ilovesavannahpickleball.com

SMS Messaging & Mobile Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

1. Overview & Policy Scope

This Privacy Policy governs the collection, use, storage, and protection of personal data by I Love Savannah Pickleball ("we", "us", "our", or "Facility") through our website (ilovesavannahpickleball.com), booking engine, online portals, and associated mobile/SMS services. By visiting our site, registering an account, or opting in to receive communications, you agree to the practices outlined in this policy.

2. Information We Collect

We collect information directly from you when you interact with our platform, book court reservations or training sessions, sign up for membership plans, register an account, or contact support:

Contact & Identification Data: Full name, email address, phone number (mobile phone for SMS), physical address, emergency contact details.
Booking & Account History: Court reservations, clinic and lesson registrations, membership tier details, transaction receipts, credit/gift balance information.
SMS Consent Records: Date, time, IP address, and method by which you consented to receive text messaging from I Love Savannah Pickleball.
Technical Usage Data: IP address, browser type, device information, operating system, and pages viewed during website visits.

3. How We Use Your Information

We use collected data solely for legitimate operational and customer service purposes, including:

Fulfilling court bookings, session reservations, tournament entries, and membership purchases.
Sending transactional notifications via email and SMS (powered by Twilio), such as booking confirmations, schedule changes, cancellation alerts, and receipt details.
Sending important facility announcements, weather/closure alerts, and account safety updates.
Responding to customer support requests, inquiries, and feedback.
Processing payments securely through integrated payment processors (Stripe).

4. Mobile Messaging & SMS Terms (Twilio A2P Compliance)

Program Description: I Love Savannah Pickleball provides transactional and operational text messaging services (powered by Twilio). Messages include booking confirmations, court reservation updates, lesson reminders, cancellation notices, payment receipts, and account authentication alerts.

Opt-In Consent: Mobile phone numbers are collected when users explicitly opt-in during account registration, court checkout, or form submission. Consent is entirely voluntary and is not required as a condition of purchasing any services.

Message Frequency: Message frequency varies based on your account activity and reservation schedule. You may receive up to several messages per week depending on active bookings.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

How to Opt-Out (Unsubscribe):

You can cancel the SMS service at any time. Simply reply STOP to any text message sent from us. Upon sending STOP, you will receive a final confirmation text confirming your unsubscription. No further messages will be sent to your mobile number unless you re-opt in (by replying START or updating account settings).

Customer Support / Help:

For help or assistance regarding SMS messaging, reply HELP to any text message, or email customer support at support@ilovesavannahpickleball.com or call +1 727 643 6987.

Carrier Disclaimer: Mobile phone carriers (AT&T, Verizon, T-Mobile, Sprint, Boost, U.S. Cellular, etc.) are not liable for delayed or undelivered messages.

5. Strict Non-Sharing of Mobile Data

Third-Party Data Exclusion Policy:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, trade, or transfer your mobile phone number, SMS opt-in data, or personal details to any outside third parties for advertising or marketing campaigns.

6. Data Sharing with Trusted Service Providers

We share data only with essential infrastructure service providers necessary to operate our website and services:

Twilio: Used strictly for transmitting transactional SMS messages and opt-in/opt-out status tracking.
Stripe: Payment processing provider for credit card transactions. Card details are handled directly by Stripe in compliance with PCI-DSS standards.
Cloud Infrastructure: Secure cloud servers used for database storage and platform hosting.

7. Data Security & Retention

We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, destruction, loss, or disclosure. All data transmissions are encrypted via industry-standard TLS/SSL encryption. We retain personal data for as long as your account is active or as necessary to fulfill legal obligations and maintain recordkeeping rules.